FAQ & Support — The TV Guys Reseller Program

Question 1

How do I become a reseller?

Accepted Answer

Fill out our reseller application at the link below. Most applicants are reviewed and approved within 24 hours. Once approved, you'll receive access to your white-label dashboard and wholesale pricing — no credit check, no contracts required.

Question 2

Is there a cost to apply?

Accepted Answer

Applying is completely free. There are no setup fees, no monthly fees, and no contracts. You only spend money when you purchase credits to activate customers.

Question 3

Do I need technical experience?

Accepted Answer

Not at all. Our platform is designed for entrepreneurs, not engineers. If you can use a smartphone, you can run a successful reseller business. We provide full onboarding support and training materials.

Question 4

How long does approval take?

Accepted Answer

Most applications are reviewed within 24 hours. During peak periods it may take up to 48 hours. You'll receive an email notification as soon as your account is approved.

Question 5

How does the credit system work?

Accepted Answer

You purchase TV credits at our exclusive wholesale rate. Each credit activates one customer subscription. You set your own retail price and keep the difference — most resellers earn 50–70% margins on every sale.

Question 6

Is there a minimum order?

Accepted Answer

The minimum order is 100 credits. You can start with the quantity you need and easily scale up as your business grows. Larger volume purchases qualify for better wholesale pricing.

Question 7

Do credits expire?

Accepted Answer

Credits do not expire. Once purchased, they remain in your account until you use them. There's no pressure to activate customers on any particular timeline.

Question 8

Can I see pricing before I apply?

Accepted Answer

Wholesale pricing is revealed after your application is approved. This keeps our rates exclusive to verified resellers. Applying is free and takes less than 5 minutes.

Question 9

What content does the platform include?

Accepted Answer

The platform includes 40,000+ live channels, 50,000+ movies on demand, and 20,000+ TV series episodes. Content spans sports, news, entertainment, kids, and international programming in 80+ languages.

Question 10

What streaming quality is available?

Accepted Answer

We offer up to 4K Ultra HD on supported titles, with the majority of content in Full HD 1080p. Our adaptive bitrate technology automatically adjusts to your customer's internet connection for smooth playback.

Question 11

What devices are supported?

Accepted Answer

The service works on Smart TVs (Samsung, LG, Sony), Amazon Fire TV Stick, Android TV boxes, Apple TV, iOS and Android phones and tablets, Windows and Mac computers, MAG boxes, and Formuler devices.

Question 12

What is the platform uptime?

Accepted Answer

We maintain 99.9% platform uptime backed by enterprise-grade infrastructure with redundant servers. Your customers can count on a reliable streaming experience around the clock.

Question 13

Can I brand the service as my own?

Accepted Answer

Yes. Our white-label option lets you put your own brand name, logo, and identity on the service. Your customers never see The TV Guys branding — it's your business, powered by our platform.

Question 14

Can I sell in multiple countries?

Accepted Answer

Absolutely. Our platform operates in 50+ countries with no geographic restrictions. You can build a global customer base from day one.

Question 15

Do I get marketing materials?

Accepted Answer

Yes. All resellers receive a marketing kit including graphics, templates, and sales materials. Elite-tier resellers receive a co-branded marketing kit and dedicated account manager.

Question 16

What support do I get as a reseller?

Accepted Answer

Every reseller gets access to our 24/7 dealer support team via chat and email. We're in your corner every step of the way — from onboarding to scaling your business.

Question 17

Is there a reseller community or training?

Accepted Answer

Yes. Approved resellers gain access to our private reseller portal with training videos, sales scripts, and a community of fellow resellers sharing tips and strategies.

Question 18

What if I have a technical issue with a customer's service?

Accepted Answer

Our technical support team is available 24/7 to help resolve any customer-facing issues. You'll have a direct support channel as a reseller so problems get resolved fast.

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